I was originally online looking for parts for a couple of things. I needed two new top rack adjusters for my dishwasher, so I Googled my model number and searspartsdirect.com came up. They made it super easy to find the part I specifically needed for my model, so I added them to my cart and grabbed a new fridge water filter for good measure. I didn't want to wait (I have a lot of kids, so a dishwasher being down is not good) so I tried to "chat" someone there to see if it was available for pickup locally.
Naturally that didn't work on my iPad, so I had to log on to a PC (strike 1). Then, while trying to connect back to my shopping cart, I had to switch to compatibility mode in Internet Explorer to log back in to my account -- Chrome wasn't having the login process (strike 2). The customer service rep couldn't see my cart (strike 3) so at the same time I was giving him my parts numbers (a full 30 minutes after I had identified the parts I needed), I was plugging them into Amazon. The parts weren't available locally, but I could do ground shipping for free since my total was over $100 ($107.32 to be exact), but it was already too late. On Amazon, which I hadn't even thought to go to originally, my total was $61.28 for the exact same parts, with free 2-day shipping as part of my Prime membership.
So thanks, Sears, for being so technically incompetent that I was able to save $45. This is exactly why the old economy will never win.