If you read this blog with any kind of regularity (meaning frequency not the other "regularity"), you will know that I am kind of obsessed with Bonobos pants. They have a shapely fit that makes my backside look like that of a man with an entirely nicer backside than mine. They step up my game even though I don't have any. If you are into brevity, I really like their pants.
Now that you are up to speed on my brand addiction, here's how the rest of this goes down. It was Thursday, 6/14. I woke up and started to get dressed for work as I would any other day. However, realizing it was Thursday, I figured I should wear my Bonobos "Thursday Browns". Before I put them on, i decided to let the good folks at Bonobos know that I'd be wearing them:
Thanks to @bonobos, I know what day it is. ow.ly/i/HcqB
— John Shepard (@RunShepRun) June 14, 2012
They replied back with something witty as usual and my day went on. Around 10:30am I was picking up a bike that a co-worker was letting me borrow for the next couple months (long story). So,I went to the guys car and gave the bike a spin in the parking lot and to my car. On the way, my Thursday Browns caught in the spokes of the bike and ripped. Shock, devastation,& anger all crossed my mind. Followed by this tweet:
@bonobos aaaaand the pants ripped today.
— John Shepard (@RunShepRun) June 14, 2012
What happened next completely threw me for a loop. I was told by a Ninja that they would email me immediately (almost if to console me) and to talk about the pants.
I received an email shortly after in which they were were going to ship out another pair of pants immediately but they wanted to verify which pants in fact I ripped. I couldn't believe I was going to get Replacement pants for something I did on my own free will and accord to F up. Even a 20% discount on my next pair would warrant a blog post, but a brand new pair? Incredible.
So, guys, please, go buy some stuff from Bonobos. They are a truly incredible company with unbelievable customer service.
Getting a round house kick of tremendous customer service from the @bonobosninjas. No one does it better. #happycustomer
— John Shepard (@RunShepRun) June 14, 2012