Thursday, June 21, 2012

Service from my Pants

I am going to tell you a tale of Service. Customer Service. Service so great, you will want to punch the person next to you and tell them that in all of your days on this earth, you have never heard of Customer Service such as this. I am talking Replacement Pants. Oh yes. It is fabled lore of yesteryear when a company stood behind its products so much that they would replace them should anything happen. However, these days that kind of chivalry is unheard of. 

If you read this blog with any kind of regularity (meaning frequency not the other "regularity"), you will know that I am kind of obsessed with Bonobos pants. They have a shapely fit that makes my backside look like that of a man with an entirely nicer backside than mine. They step up my game even though I don't have any. If you are into brevity, I really like their pants.

Now that you are up to speed on my brand addiction, here's how the rest of this goes down. It was Thursday, 6/14. I woke up and started to get dressed for work as I would any other day. However, realizing it was Thursday, I figured I should wear my Bonobos "Thursday Browns". Before I put them on, i decided to let the good folks at Bonobos know that I'd be wearing them:

They replied back with something witty as usual and my day went on. Around 10:30am I was picking up a bike that a co-worker was letting me borrow for the next couple months (long story). So,I went to the guys car and gave the bike a spin in the parking lot and to my car. On the way, my Thursday Browns caught in the spokes of the bike and ripped. Shock, devastation,& anger all crossed my mind. Followed by this tweet:

What happened next completely threw me for a loop. I was told by a Ninja that they would email me immediately (almost if to console me) and to talk about the pants.
I received an email shortly after in which they were were going to ship out another pair of pants immediately but they wanted to verify which pants in fact I ripped. I couldn't believe I was going to get Replacement pants for something I did on my own free will and accord to F up. Even a 20% discount on my next pair would warrant a blog post, but a brand new pair? Incredible.

So, guys, please, go buy some stuff from Bonobos. They are a truly incredible company with unbelievable customer service.

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